Help Center
Find answers to frequently asked questions
Frequently Asked Questions
Is ZipConvert really free to use?
Yes! All basic tools are completely free to use with no registration required. We offer a premium subscription for power users who need advanced features like batch processing, larger file sizes, and ad-free experience.
Do I need to create an account?
No, you can use all basic tools without creating an account. However, creating a free account allows you to save your preferences, access usage history, and upgrade to premium features if needed.
Is my data safe? Where is it processed?
Yes, your data is completely safe. Most of our tools process everything directly in your browser - your files never leave your device. Only certain advanced features (like complex image processing for premium users) require server-side processing, and files are automatically deleted within 1 hour.
What browsers are supported?
ZipConvert works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.
Can I use ZipConvert on mobile devices?
Absolutely! All our tools are fully responsive and work perfectly on smartphones and tablets.
What is included in the Premium subscription?
Premium subscribers get ad-free experience, unlimited processing with larger file limits (up to 100MB), batch processing capabilities, priority processing, and premium support. Premium costs $2.99/month or $29.99/year (save 17%).
How do I cancel my premium subscription?
You can cancel your subscription anytime from your account settings. You'll continue to have access to premium features until the end of your current billing period.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for new premium subscriptions. If you're not satisfied, contact us within 30 days for a full refund.
Are there any file size or usage limits?
Free users can process files up to 10MB and have standard processing limits. Premium users can process files up to 100MB with unlimited usage and priority processing.
How many languages does ZipConvert support?
ZipConvert is available in 24 languages, making it accessible to users worldwide.
Can I use ZipConvert for commercial purposes?
Yes! Both free and premium users can use our tools for personal and commercial purposes.
How do I report a bug or request a feature?
Please use our contact form and select "Report a Bug" or "Feature Request" as the subject. We review all feedback and continuously improve our platform.
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